Terms of use

These terms are an agreement between you and [company legal name] (“we”) for the use of BvunzoHub. By creating an account or using the service you accept them. Our privacy notice explains how we handle personal information.

• Keep your sign-in details private. You are responsible for activity on your account.
• Give accurate information about your board, level and subjects so the service works properly.
• If you are under 18, you need the permission of a parent or guardian to use BvunzoHub [and, where the law requires it, their consent for particular features].
• One account per person. Do not share an account or sell access to it.

An account on its own does not include access to lessons, practice or tests: these need Full access. What Full access includes and its price are shown on the pricing page. Prices are set per currency and may change; a change never affects access you have already bought.

• Full access is bought with one payment. It does not renew and nothing is charged again. It stays on the account it was bought for [for as long as we provide the service, subject to these terms].
• A parent or guardian may pay for a linked child; the access belongs to the child's account.
• Payments are processed by our payment provider (Paynow: EcoCash, OneMoney and cards). A payment counts once the provider confirms it.
• Refunds: [refund policy to be confirmed, including the position for mobile money payments]. A full refund ends the Full access it paid for.

A school may give its students access under a separate agreement with us. Teachers can see the work and progress of students in their own classes. The school agreement covers seats, payment and the school's responsibilities [to be set out in the school agreement].

AI features (such as an AI tutor) are offered only when we announce them on the service. When available, the AI tutor is a study aid. It explains concepts and works through problems with you, and it can make mistakes. It is not a substitute for your teacher, the official syllabus or the examination board's instructions. Check anything important.

• Daily limits on AI use depend on your plan and may be adjusted to keep the service available to everyone.
• Do not use the AI tutor to cheat in assessed work or examinations, or to produce harmful content.
• Do not upload other people's personal information or material you have no right to share.

Lessons, questions, explanations, flashcards and mock exams are owned by us or our licensors. You may use them for your own study (and teachers for their classes), but you may not copy, sell, republish or scrape them.

You keep ownership of what you write or upload. You allow us to store and process it to provide the service to you (for example, to mark an answer or let your teacher see an assignment).

If you think content is wrong or infringes your rights, use “Report a problem” on the question or email [support contact email].

• No attempts to break, overload or get around the security or limits of the service.
• No automated scraping or bulk downloading.
• No harassment, hateful content or impersonation, including on leaderboards and shared results.
• We may suspend an account that breaks these rules, telling you why unless the law or safety prevents it.

We work hard to make BvunzoHub accurate and useful, but we cannot guarantee any examination result. Grade estimates and study plans are guidance based on your activity on the platform. Lessons and questions are written and checked with care and keep improving; if you find a mistake, please tell us so we can correct it, and check anything important against your syllabus or with your teacher.

[Limitation of liability, consumer-protection carve-outs and service availability wording to be drafted by counsel under Zimbabwean law.]

You can delete your account at any time in your settings; deletion completes after a 14-day period in which you can change your mind. We may end or suspend access for serious or repeated breaches of these terms.

These terms are governed by the laws of Zimbabwe. [Dispute resolution and jurisdiction to be confirmed.]

We may update these terms. If a change is significant we will tell you before it takes effect. Questions: [support contact email].