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ZIMSEC O-Level Commerce

6.8.5Formal and informal communication; trends in business communication

Formal and informal communication; trends in business communication in ZIMSEC O-Level Commerce: what the syllabus expects you to know, the learning objectives and how to practise.
Subtopic18 practice questions1 lesson
Practise this topicAll Commerce topics

Overview

Form 3.

Learning objectives

What the syllabus expects you to be able to do.

  1. 6.8.5.1Distinguish between formal and informal business communication and identify their advantages and disadvantages.
  2. 6.8.5.2Draft a business letter.
  3. 6.8.5.3Assess the impact of technological developments on business communication.

Lessons

  • Formal and informal communication and new trends in business communication

    40 min

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Sample question

A sample question on this topic. Answer it, check it, then read the worked answer.

Formal and informal communication; trends in business communication: sample question

1 mark

Which document is used to communicate within a business rather than with outsiders?

Choose one answer

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